2000 KOEL Retail technology 2019 helpdesk partnership 2023 Expansion KOEL Kontich Apr. 2024 KOEL partnership Italy2013 start KOEL UK .
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2022 start KOEL Lier & field services .
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Jan. 2024 KOEL NL operational.
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Today - KOEL is looking forward to the future.
We were born in 2009. Since then we have grown into leading distributors. We provide added value in the form of EPOS Hardware and Bundles for projects with a standardized business process. We have offices in Belgium, the Netherlands and Great Britain and deliver from here to our customers throughout Europe. We are also a Diamond Partner of Toshiba and the largest distributor in the UK.
Innovation, Flexibility and Trust.
That’s just Koel.
With more than 20 years of experience, KOEL has expertise in the Retail Technology Industry. We have a complete understanding of the market, trends and technology. The ever-growing expectations of our stakeholders make us one of the most reliable partners. We have a strongly developed partner ecosystem. We offer bundled EPOS solutions for various sectors, such as retail, specialty stores and the hospitality industry.
We have worked with several major retailers to manage the entire project cycle, from requirements phase through execution and managed services. We have experience with professional purchasing for international customers, over 7,500 stores. Where necessary, we offer, through our partners, a service-oriented hardware purchasing, installation and maintenance service. We have large warehouses throughout Europe where we have all products in stock, ready to ship to all stores.
KOEL is committed to providing unparalleled service while maintaining strong customer relationships.
We are proud of our values and objectives: involvement, manage and achieve
Involvement: The customer is fully involved in the entire process
Manage: we manage the process on behalf of our customer so that they can focus on what really matters to their business
Achieve: We try to achieve better and more efficiently in order to offer the highest quality to our customers in the services we deliver
VISION:
In a rapidly evolving landscape of escalating transactions, KOEL Retail Technologies BV envisions a future where digitalization empowers efficiency and connectivity. We foresee a shift towards a predominantly digital realm, where communication, security, data management, and commerce seamlessly intertwine. At Koel, our vision is rooted in the belief that people are the cornerstone of this digital revolution. We are committed to placing customers at the heart of our endeavours, ensuring their needs steer our innovation and solutions.
Our aim is to cultivate a dynamic ecosystem where technology serves humanity, enhancing experiences and fostering meaningful connections. Moreover, we embrace business agility as our guiding principle. In an era characterized by volatility and transformation, we recognize the imperative of adaptability. By fostering a culture of resilience and flexibility, we empower ourselves to navigate uncertainty with confidence and creativity.
Central to our vision is the provision of comprehensive support for retail store operations. We pledge to equip businesses with cutting-edge solutions that optimize every aspect of their operations, from inventory management to customer engagement. By seamlessly integrating technology into retail workflows, we enable businesses to thrive in the digital age.
At KOEL Retail Technologies BV, we are not merely observers of change—we are architects of a digital future, dedicated to shaping a world where innovation, customer-centricity, operational excellence, and adaptability converge to redefine possibilities.
MISSION:
KOEL Retail Technologies BV is a dynamic European ICT service company specializing in providing agile logistics solutions primarily to retailers. As trusted partners with leading hardware manufacturers in the retail sector, we offer comprehensive staging, stocking, and logistics services across multiple warehouses in Europe. Operating as a cohesive team, our mission is to continually innovate and deliver the most responsive ICT solutions tailored to the evolving needs of our retail clients. We are dedicated to enhancing their efficiency and productivity by leveraging cutting-edge technology and adaptable logistical strategies.
Central to our approach is a people-first culture, both within our organization and in collaboration with our partners. We recognize that strong, reliable partnerships are fundamental to success, and we prioritize fostering trust and mutual growth. Committed to excellence, we strive to deliver products of the highest quality and provide exceptional service that exceeds expectations. Embracing a service-oriented mindset, we are agile in our operations, continuously seeking new opportunities for expansion and improvement.
With established offices in Kontich (BE), Nieuwegein (NL), and Feltham (UK), we remain poised to scale our presence further in response to emerging market dynamics and customer demands. At Koel Retail Technologies BV, agility isn't just a strategy—it's our way of business. We are dedicated to driving innovation, fostering collaboration, and delivering value-driven solutions that propel our partners and ourselves towards sustained success in an ever-evolving landscape.
VALUES
Respect:
We demonstrate empathy and contribute to peaceful and constructive human relations.
We comprehend the needs of our counterparts and practice honesty to foster strong interpersonal relationships within the company.
Creativity:
We analyze situations from various perspectives, introduce fresh ideas, and foster a constructive, critical mindset.
We pursue continuous improvement to adapt to our evolving environment.
Efficiency:
We optimize resource utilization and propose solutions aimed at minimizing errors and achieving optimal outcomes.
We maintain a professional demeanour to support the company's growth initiatives.
Autonomy:
We cultivate and refine our skill sets independently.
We exhibit a sense of responsibility and commitment, proactively making decisions within our sphere of expertise.
We embrace an exploratory mindset and take ownership of our actions.
Customer Satisfaction:
We prioritize customer orientation, ensuring we sufficiently address the needs and expectations of both external and internal customers.
We proactively anticipate and respond to requests and expectations, while fostering the concept of customer service to cultivate customer loyalty.
Our Logo
A strong company deserves a strong brand and that starts with a logo. We hadn’t changed that or refreshed our website since 2016. That year we only had one location, one team. Now, we have 4 locations (with more being planned). 8 years later, it’s time to reflect who we are.
We are in every shopping street in Europe and quickly expanding worldwide.
That’s just KOEL
From now on, our logo is also cool.
Locations
Europe Head Office
Koel Retail Technologies BV
Prins Boudewijnlaan 17 (Unit 6)
2550 Kontich
Belgium
KOEL Kontich
Vakenderveld 12 (Unit 6)
2500 Lier
Belgium
KOEL Lier
Koel Retail
Ravenswade 150 d
3439 LD Nieuwegein
Nederland
KOEL Netherlands
UK & Ireland Head Office
Koel Retail Technologies Ltd
Richmond house,
4A Asley Rise – Walton on Thames
Surrey KT12 1ND
United Kingdom
KOEL United Kingdom
UK Warehouse
Pks Services Ltd – KRT office
Unit 5, Air Links Industrial Estate, Popham Close
Hanworth, Feltham, London TW13 6JE
United Kingdom
IT Warehouse
Exum SRL
Via Brigate Partigiane, 20
20037 Paderno Dugnano Milano
Italy
KOEL Italy
Partner Locations
QUAD GmbH
Windmüllerstraße 30,
59557 Lippstadt,
Germany
Fujitsu Belgium
Culliganlaan 5,
1831 Machelen,
Belgium
Innovaway S.p.A.
Polifunzionale di Soccavo,
Via Adriano, Snc,
80126 Napoli NA,
Italy